Job Description

Salary: $45,760 - 62,400 per year Requirements:

• I seek individuals with strong troubleshooting abilities in desktop systems and software applications.
• You must possess proficiency in Windows OS (10/11) and familiarity with Server 2019/2022+ operating systems.
• Experience in administering and supporting the 3CX Phone System is essential.
• You should have knowledge of SIP trunk providers (such as Flowroute, QuestBlue, etc.) and fundamental concepts of VoIP.
• The ability to configure and troubleshoot SBCs, call flows, QoS, NAT/firewall rules, and VoIP-related network performance issues is required.
• Excellent problem-solving skills with a keen attention to detail are necessary.
• Strong communication abilities for effective engagement with clients and teammates are crucial.
• I value your capability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Flexibility, a proactive and positive mindset, along with teamwork skills are appreciated.
• A willingness to provide on-call support on a rotational basis, including occasional weekend, emergency, and evening work is expected.

Responsibilities:

• I will need you to deliver technical assistance to end-users via phone, email, or in-person, ensuring clear communication and effective problem resolution.
• You will be responsible for installing, configuring, and maintaining desktop hardware and software, including performing system upgrades and patches as needed.
• Troubleshooting and resolving hardware and software issues will be part of your duties, and I expect all support activities and resolutions to be documented in a timely manner.
• You will set up and maintain user accounts in Active Directory and assist with network administration tasks, including TCP/IP configuration and troubleshooting.
• Collaborating with other IT team members to address complex technical challenges and providing training and guidance to end-users on desktop systems and software usage will be essential.

Technologies:

• Active Directory
• Firewall
• Hardware
• Support
• NAT
• Network
• TCP/IP
• Windows
• Office 365

More:

At AIR Technology Services, you will join a team dedicated to providing top-notch IT solutions and support. Our dynamic work environment offers opportunities for skill development and career growth. If you're committed to contributing to an innovative company, I encourage you to apply today!

Job Type: Full-time
Pay: $22.00 - $30.00 per hour

Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience:
- Service technician: 1 year (Required)

Ability to Commute:
- Waukesha, WI (Required)

Work Location: In person

last updated 48 week of 2025

Job Tags

Hourly pay, Full time, Work at office, Afternoon shift,

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