Job Description

Title: Senior Salesforce Business Analyst

Duration: 12+ Months

Location: Remote (Houston, TX; Green Bay, WI; Baltimore, MD)

Senior Salesforce Business Analyst to serve as the key liaison between business stakeholders and technical teams, driving Service Cloud implementations, enhancements, and integrations. Key Responsibilities

• Gather, analyze, and document business requirements, user stories, and functional specifications

• Lead discovery sessions, workshops, and stakeholder interviews for customer service processes

• Support Salesforce Service Cloud features including case management, omni-channel routing, CTI, knowledge, and automation

• Collaborate with development and QA teams through the Agile lifecycle (sprint planning, backlog grooming, demos, retrospectives)

• Manage requirements, sprints, and artifacts using Azure DevOps (ADO)

• Support integrations between Salesforce Service Cloud and Amazon Connect

• Perform UAT planning, execution support, and defect triage

Required Qualifications

• 14+ years as a Business Analyst supporting enterprise applications

• Solid understanding of customer service, contact center operations, and CRM workflows
  
  
  Email to: Chandana@EmcubeTech.com

Job Tags

Remote work,

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