Job Description
Patient Experience Representative – Remote ($21/hour)
$21/hour | Fully Remote | Full-Time
About myLaurel
myLaurel is the leader in home-based acute care , providing hospital-level treatment directly in patients’ homes. Our programs — Rapid Advanced Care, Acute Care at Home, and Recovery at Home — help frail, elderly, and complex patients avoid unnecessary ER visits, hospital stays, and post-acute complications.
We combine telehealth physicians, in-home paramedics, and RN care managers to create a safer, more compassionate alternative to traditional care — dramatically improving patient and caregiver experiences.
The Role
As a Patient Experience Representative , you’ll be one of the first voices our patients hear. You’ll guide patients and caregivers through scheduling, support, and follow-up — delivering exceptional patient experiences with empathy and professionalism.
Pay: $21/hour
Type: Full-Time | Remote
Shift : Mon/Tues/Fri/Sat/Sun: 1130am to 8pm EST
What You’ll Do
- Handle inbound and outbound calls to schedule health visits and provide patient support.
- Educate patients and caregivers on program benefits and answer questions.
- Conduct reminder calls and assist with after-care requests (equipment, pharmacy, documentation).
- Accurately document each interaction in myLaurel’s referral system.
- Collaborate with clinical teams to ensure smooth care coordination.
What We’re Looking For
- 12 months of call center or phone-based customer service experience .
- Experience in healthcare, telehealth, or medical scheduling preferred.
- Excellent communication, active listening, and multitasking skills.
- Comfortable navigating multiple systems and data entry while on calls.
- High school diploma or GED required.
- Reliable high-speed internet (20 Mbps down / 5 Mbps up) and a private workspace.
Benefits & Perks
- 💻 Fully Remote – work from anywhere in the U.S.
- 🏖️ Unlimited Vacation (after 90 days)
- 💡 Choice of 6 Aetna Medical Plans (after 1 month)
- 🦷 Dental & Vision coverage
- 💰 401(k) Plan
- 💻 Company-provided laptop & accessories
- ❤️ Mission-driven culture focused on growth, collaboration, and patient care
How to Apply
Include a cover letter addressing:
- Why this role interests you.
- Your inbound/outbound call experience (including achievements).
- Average number of calls handled per day in prior roles.
Keywords for visibility: Remote Customer Service • Work From Home • Healthcare Call Center • Patient Coordinator • Medical Scheduler • Telehealth Support • Customer Experience • Virtual Healthcare Jobs • Remote Healthcare Support • Call Center Representative
Job Tags
Full time, Remote work, Shift work,