Job Description

Garden Services

Lead-in-Training

Following (6) successful months of employment at Britescape as a Gardener or successful previous employment in this type of work, and observable leadership qualities, Gardeners are poised to move into a “Lead-in-Training” position. This position will serve as on-the-job training for future Lead Gardener positions.

The Lead-in-Training Gardener will be working towards proficiency in performing all tasks of landscape maintenance and serve as a direct Customer Representative for the company. This position is an integral part of the Garden Services Team.

As a part of our Garden Services Team, the Lead-in-Training Gardener will share responsibility for daily oversight of the on-site property management of assigned Clientele. The Lead-in-Training Gardener will work in partnership with the assigned Crew Members, and Department Managers, to ensure our services meet Client expectations and Britescape standards. 

Roles & Responsibilities:

COMMUNICATION

• Communicates proactively and frequently with Department Manager and assigned Clients to ensure high quality and service expectations are delivered accordingly

  • Communicates Client needs to Department Manager within 24 hours. 

  • Develops positive relational rapport with all assigned Clients

  • When an on-site situation arises inform Department Manager. When possible, make every effort to inform the Client on-site before they contact Britescape.

  • Developing positive leadership with on-site team

• Addresses all situations with a positive attitude

• Proactively problem solves situations with fellow Crew Members and Clientele through anticipation of needs and challenges

• Attend Lead Gardener meetings and weekly Team meetings 

• Act as a trusted representative and partner of Britescape and of the Garden Services Team by continuing to enhance Britescape’s reputation, by representing and by conducting one’s self in a professional manner at all times

TEAM EXPECTATIONS

• Be on time daily

• Begin to provide Supervision for assigned Crew Members.

  • Lead by Example with a positive attitude.

  • Ensure adherence to all Britescape standards and Core Values. 

  • Participate in daily morning crew meetings

• Encourage feedback discussions in truck at completion of day

• Enforce compliance, according to Occupational Safety and Health Administration(OSHA) standards, to ensure safety on client sites and while driving. (See Driving Handbook)

  • Safely work outdoors in varying terrain and weather conditions 

• Help maintain tools & materials ensuring they are accounted for and properly functioning.

• Ensure assigned truck is outfitted with necessary work tools for daily needs

• Input needed information into Aspire, daily

  • Employee Hours

  • Materials Used

  • Client Follow Up for Next Visit

• Keep company trucks clean and organized

GARDENING EXPERTISE

• Maintain every aspect of the residential landscape to meet Britesape standards

  • Property Management

  • Weeding

  • Mulching

  • Mowing

  • Power Sweep

  • Fine Pruning

  • Planting

  • Irrigation & lighting troubleshooting/repair.

• Understand knowledge gaps and work toward growth using the Progress Rubric as a guide for development

CLIENTELE MANAGEMENT

• Work in tandem with Department Managers to manage budget and project needs

• Notify Operations Manager to ensure necessary tools and materials are available, when needed.

• Identify Enhancement projects that can be presented to Clients, as needed.

EDUCATION/EXPERTISE

In tandem with the Department Managers, Lead-in-Training will develop a Career Improvement Plan to further prepare for promotion to Lead Gardener.

• Pursuing one of the following:

  • Certified Professional Horticulture (CPH)

  • ECO Pro (optional)

  • Master Pruner (Plant Amnesty)

  • Horticulture / Botany degree (optional)

• Meet with Department Managers after 90 days in the Lead-in-Training position to discuss Progress Rubric 

• Meet with Department Managers after 6 months in the Lead-in-Training position to discuss Progress Rubric, and potential promotion to full Lead Gardener position

Professional Reviews will occur:

• 90 days

• 6 months

• Annually

Pay Range

• $25+ (DOE) Full Benefit Package (Full Time Employment)

• 40 hours / week

The Lead-inTraining Gardener position will be filled by someone who embodies the Britescape Mission & Vision culture in their professional pursuits and consistently model our Core Values.

Core Values

• People Focused

• Expertise with Practical Application

• Detailed Approach

• Lead by Example

• Solution Oriented

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